VIRTUAL OPERATIONS PARTNER FOR BACK OFFICE SOLUTIONS

Your Business shouldn't run you.

Businesses can drown when the operation isn't done right. We're here to right your ship and help you win in time, budget, and customer experience.
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Our primary Virtual Business Operations support services

Wash away inefficiency where it starts, tailored for how you work.

01
SYSTEMS & WORKFLOWS

Operations & Administrative support

The behind-the-scenes architecture that keeps your business running — SOPs, workflows, and the quiet systems that make growth feel effortless.
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02
SYSTEMS & WORKFLOWS

Systems and Organization

Win time back with efficient workflows, documented processes, and organized operations that support growth.
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03
SYSTEMS & WORKFLOWS

Client Experience Support

Deliver a consistent, professional experience from first contact through ongoing client relationships.
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One simple process for Virtual Business Operations Services

Getting your time back is a breeze.

Here's how we do it:

Have a chat!

Tell us about what you're working to bring to the world. Your goals, your operations, and where you want to be.

Identify solutions

Using your points and our experience, we use decades of experience to select the best operations practices to help you.

Win Buy-In

Tell us about what you're working to bring to the world. Your goals, your operations, and where you want to be.

Implement it

Tell us about what you're working to bring to the world. Your goals, your operations, and where you want to be.

Stay in Touch

KPA doesn't just stick around for implementation- We maintain a relationship with you to help you stay on top of your goals.
ADDITIONAL SERVICES

It doesn't stop there, get access to a wide toolkit for running the everyday tasks in your business.

Bolt-on support that slots neatly into an existing engagement, or stands alone as a focused project. Choose what you need — we pick up from wherever you are.
01

Inbox and Calendar Management

Practices that keep your most important e-mails where you need them, when you want. Clear the clutter and get good work done.
02

Content Operations

Practices that keep your most important e-mails where you need them, when you want. Clear the clutter and get good work done.
03

CRM Setup & Management

Practices that keep your most important e-mails where you need them, when you want. Clear the clutter and get good work done.
04

Team & Contractor Onboarding

Practices that keep your most important e-mails where you need them, when you want. Clear the clutter and get good work done.
05

Reporting & Analytics

Practices that keep your most important e-mails where you need them, when you want. Clear the clutter and get good work done.
06

Community & Membership Support

Practices that keep your most important e-mails where you need them, when you want. Clear the clutter and get good work done.
WHY KPA

The difference is in the care.

Most operations support treats your business as a ticket in a queue. We treat it as a business and a living being. One with rhythms, relationships, and a voice worth hearing out loud.
01

Fractional, not freelance

We function as an embedded partnership. This means that we learn your voice, your rhythm, and your clients and industry.
02

Coach & founder specialists

You're looking for someone who understands your business, your niche, and your challenges. No guesswork here, we want to understand and deliver you from where you are, to where you want to be.
03

Systems-first thinking

Every task becomes a process, so growth doesn't cost you your evenings.
04

U.S. based with 25 years of experience.

Your business needs doesn't need more workers, it needs someone who knows how to achieve results in a smart manner.
Obstacles business without good Office Solutions face

Three Realities of running a modern Business

Admin overhead that doesn't seem to go away

Did you know that, according to experts, the average business owner loses 1.5 hours a day per employee due to ineffciences? Within a month, that means you'd be paying a week's pay to an employee known as "ineffeciency"!

Businesses are a living engine directed by the owners and executive team, but need the right instructions to run their best. That's why we're proud to offer process management and improvement as our premier service offering.

Poor client experience that hurts retention

Did you know that, according to salesforce, the average business owner loses 1.5 hours a day per employee due to ineffciences? Within a month, that means you'd be paying a week's pay to an employee known as "ineffeciency"!

Businesses are a living engine directed by the owners and executive team, but need the right instructions to run their best. That's why we're proud to offer process management and improvement as our premier service offering.

Inefficiencies that eat up time.

Did you know that, according to salesforce, the average business owner loses 1.5 hours a day per employee due to ineffciences? Within a month, that means you'd be paying a week's pay to an employee known as "ineffeciency"!

Businesses are a living engine directed by the owners and executive team, but need the right instructions to run their best. That's why we're proud to offer process management and improvement as our premier service offering.
Contact Us Today
Glowing testimonials for our Office Services

Don't just take it from us, see what our happy clients say!

Jake Whitaker Standing in a flanner shirt for a portrait photo
David Ethelmann
Insurance Assoc. of Fort Worth
"KPA has been a blessing from the start. We had just formed IAFW from a group of professionals in our industry, but we didn't have many admins or functionaries that we took with us. We were introduced to Kathy and just astounded at her insight. Within an hour, she had identified 3 critical pain points and produced a 3-month roadmap to claim our time back."
Jake Whitaker Standing in a flanner shirt for a portrait photo
David Ethelmann
Insurance Assoc. of Fort Worth
"KPA has been a blessing from the start. We had just formed IAFW from a group of professionals in our industry, but we didn't have many admins or functionaries that we took with us. We were introduced to Kathy and just astounded at her insight. Within an hour, she had identified 3 critical pain points and produced a 3-month roadmap to claim our time back."
Jake Whitaker Standing in a flanner shirt for a portrait photo
David Ethelmann
Insurance Assoc. of Fort Worth
"KPA has been a blessing from the start. We had just formed IAFW from a group of professionals in our industry, but we didn't have many admins or functionaries that we took with us. We were introduced to Kathy and just astounded at her insight. Within an hour, she had identified 3 critical pain points and produced a 3-month roadmap to claim our time back."
Meet who will help you with Business Operations Services

Our Team

A portrait of the owner, Kathy Ambrosic sitting in her office.
HELPING BUSINESS OWNERS WIN BACK TIME

Kathy Ambrosic 

- Owner
"You should run your business-
Your business shouldn't run you."
If you're looking for a seasoned professional with decades of experience improving operations and increasing efficiency... look no further!

Starting out with KPA in 2004, Kathy has spent 22 years assisting owners, founder, and coaches find their friction points. Beyond direct admin work, she has taken KPA to expand it's boundries to help businesses with other common pain points such as client-experience management and organization processes. 

She enjoys connecting with business owners as a business owner herself, and helping their clients achieve all they can with the tools they already have and her experience.
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